Return & refund policy

• We offer a 7-day return policy from the date of delivery.
• The product must be unused, unopened and in its original packaging.
• The item should be in the same condition as received.
• Proof of purchase or order confirmation is required.
• To start a return, email support@pikxipetals.com with your order details and reason for return.

• Customers are responsible for return shipping charges unless the item received was damaged, defective or incorrect.
• Pikxipetals will initiate the return pickup.
• Delivery on your original order is free.

• Please inspect your order immediately upon delivery.
• Contact us within 48 hours of delivery with clear photos or videos at support@pikxipetals.com.
• With proof of damage, our team will review the case and arrange a replacement or refund. If a replacement is unavailable, we will refund you.

• Customised or personalised products.
• Opened or used fragrance products.
• Products purchased during clearance or special sale events.
• Products damaged due to misuse or improper handling.

• Once your returned item is received and inspected, we will notify you about approval or rejection of your refund.
• Approved refunds are processed to the original payment method within 5–7 business days.
• Processing time may vary depending on your bank or payment provider.

• Damaged, defective or incorrect items can be replaced or refunded with proof, subject to review. If a replacement is unavailable, we will refund you.
• Orders can be cancelled only before they are shipped.

For any return, refund or exchange query, email support@pikxipetals.com or call +91 77603 19094.