Frequently asked questions

What is Pikxipetals?

Pikxipetals is a premium home fragrance brand offering handcrafted blends using high-quality essential and perfume oils. Our signature scents are designed to elevate your everyday spaces with calming, luxurious aromas.

What products do you offer?

Reed diffuser sets, car diffusers, fragrance sacks, scented candles, diffuser oils, linen sprays, essential oil roll-ons, and gift packs & seasonal combos.

Are your products natural and safe?

Yes. We use skin-safe essential oils and IFRA-compliant fragrance oils. Our blends are free from harmful chemicals.

Do you take bulk or gifting orders?

Absolutely. For festive gifting, event hampers or bulk orders, please write to support@pikxipetals.com or message us on Instagram.

How can I contact you?

Email support@pikxipetals.com, call +91 77603 19094, or find us on Instagram at @pikxipetals.

Shipping FAQ

Do you ship across India?

Yes, we ship PAN India. Delivery usually takes 3–7 working days depending on your location, and next-day delivery is available within Bangalore.

What are your delivery charges?

Delivery is free on every order across India, with no minimum spend.

What if my order arrives damaged?

Contact us within 48 hours of delivery with your order details and clear photos or video of the damage. Once reviewed, we will arrange a replacement or refund.

When is my order dispatched?

We aim to dispatch orders promptly. Delivery timelines may vary based on location and courier availability.

How do I track my order?

Every order gets a unique order number and a private tracking link on the confirmation page. Signed-in customers can also follow progress from their account.

Can I cancel my order?

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.